We apologize for the error with your shipment. It appears that USPS has marked your package as delivered. Please confirm that you have not received the item and have checked with your leasing office if you are in an apartment complex. After you confirm that you do not have it, please contact a customer service representative to get your replacement. Please call 866-490-4621.
Once your order has processed and shipped a shipping confirmation email will be sent to your registered account's email address. The confirmation email will include your package's tracking number and associated shipping service provider's website.
This is because not all of the items in your cart qualify for free shipping. The shipping rate for a cart that has products in it that require paid shipping will not increase by adding any of our free shipping products.
Our free $99 shipping applies to domestic shipments of orders over $99.00 that are placed on MDpocket.com and Clipboards.com. We also offer Free Shipping on certain products. The products with free shipping have a Free Shipping label on them.
All packages process and ship from our Westminster, CO location.
Priority 2 Day Mail is when your order ships out and it could spend a minimum of two days in Transit before it get shipped out to you.Priority 2 Day Mail still takes 3-5 business days to get to you. UPS 2 day Air guarantees early morning delivery for your shipments within 2 business days. UPS 2 day air is also $25 or more in extra shipping costs.
Some situations require a 20% restocking fee.On many products, this fee is assessed to our company by a third party vendor and is unavoidable. Of course, if there was an error on our part, for example, we shipped you the wrong product, you will not be charged any restocking fees. Cancellations or refusal of orders, which have already shipped, are subject to restocking fees.
Yes, we do accept APO/FPO addresses for shipment!
The coupon code area is located in Your Cart. Simply click "View Cart" on the toolbar at the top of your page, and then click the "View Cart" button that appears. Once in the cart, you will see “Use Coupon Code” as an option in the lower left hand corner of the screen. Please make sure you are logged onto your User Profile for the code to verify. If the problem persists please contact us at 866-490-4621.
Delivery is dependent on a number of factors. Clipboards.com typically ships all orders within 24-48 hours of receiving order (on working business days).
If you are ordering a Slightly Damaged clipboard then you cannot apply coupon codes to your order, due to the clipboard already being on sale. If you are not ordering a slightly damaged clipboard and the coupon code isn’t working, please call us at 866-490-4621!
Unfortunately, you cannot take advantage of the sale after you already placed your order. If your order hasn’t shipped yet we can cancel your order, issue you a refund, and you can replace your order. Refunds do take 24-48 hours to be back onto your account. If you have more questions please call a customer service representative.
You can always add to your order as long as your order has not yet shipped out of our office. If you'd like to add to your order, please give us a call directly at 866-490-4621 to verify what items you would like to add to your current order. We will also need credit card information at this time for the cost of the additional item.
You can track your package at anytime by logging into your Clipboards.com account. Once your order has been shipped you will receive a conformation email with tracking information on your package. You can enter your tracking number into google search and it will direct you to the appropriate site for tracking.
Delivery is dependent on a number of factors. MDpocket.com typically ships all orders within 24-48 hours (business days) of receiving your order. This excludes items that are on back-order. Transit time begins when the item ships. Transit time depends on the method of shipping you selected for your order.
- USPS Priority Mail 3-7 business days
- UPS Ground 3-5 business days
- UPS 2-Day Air 2 business days
- Please note the transit time begins as soon as the items have been picked up by the associated company.
Delivery is dependent on a number of factors. Clipboards.com typically ships all orders within 24-48 hours of receiving order (on working business days). Shipping also depends on the service you select. Our most popular shipping options are 3-7 Day Priority Mail by United States Postal Service and UPS Ground. These options average anywhere between 3-7 business days. If you would like your package sooner, we also offer UPS 2nd Day Air at an additional cost.
Yes. We can cancel orders up until the time it is shipped out of our office. If your order does ship out of our office, we cannot cancel the order. If you would like to cancel an order that has not yet left our offices, please give us a call at 866-490-4621 and our customer service agents will be happy to assist you.
We ship internationally, although international shipping rates will apply.
Shipping depends on the service you select. Our most popular shipping options are 3-7 Day Priority Mail by United States Postal Service and UPS Ground. If you would like your package sooner, we also offer UPS 2nd Day Air at an additional cost.
Our Slightly Damaged Clipboards may have minor cosmetic issues including paint differences, surface scratches or small defects to the edges of the board. They are still 100% functional and there is no damage to the medical information stickers applied to the clipboard (if applicable). So you may see a scratch, or an edge that is missing a bit of color, but the clipboard and the information are still 100% useful! If you have any further questions please contact our customer service representative.
For all of our clipboards we have a 90 day warranty. In that 90 days you can exchange for a Free Replacement. If you are past the 90 days we can give you a replacement Clipboard for a discounted price. We have a 30 day warranty for all of our accessories and pocket equipment. Like the 90 day warranty, you will have 30 days to exchange for a Free Replacement. Restocking Fees may apply.
Medium Density Fiberboards (MDF) are a lighter shade of color and High Density Fiberboards (HDF) are a darker shade of color. We offer both of them in a variety of sizes. You can even get a custom size. If you want a custom MDF or HDF Clipboard please contact a customer service representative.
We have ten (10) different medical and health sciences labels for our WhiteCoat Clipboards currently. Each label offering different information for different specialties/occupations. You can review each label below by clicking on the Edition your interested in:
- Medical Edition
- Nursing Edition
- Chemistry Edition
- Metric Medical Edition
- Pediatric Edition
- Anesthesia Edition
- Pharmacy Edition
- EMT Edition
- Physical Therapy Edition
- Respiratory Edition
Don't see a label that you are looking for? Contact our customization team at [email protected] about creating a new label.
The difference between the U.S. and Metric editions are the units used. Most people in the U.S. use the U.S. edition. Most people outside of the U.S. use the Metric edition. Before you order ask your facility what units you use. For further questions contact a customer service representative at 866-490-4621
The difference between our Black Clipboards and our Blackout Clipboards is that Blackout Clipboards come with a black clip and black rivets, compared to the standard silver clip and silver rivets.
Once your WhiteCoat Clipboard has been purchased it will come with a label already adhered to the exterior of the clipboard. This label can be removed at any time. The best way to remove a label is to heat it up evenly with a heat gun or hair dryer, then remove the label; be careful, the clipboard may become hot. Any residue left behind can be removed with household cleaner. If you are looking to get a new label or replacement label please call us at 866-490-4621. You will need your credit card for additional charges.
A Horizontal Clipboard folds hamburger style. When you open the clipboard and the clip is at the top, Horizontal clipboards fold from top to bottom. Vertical Clipboards fold Hot Dog style. When the clipboard is open and the clip is at the top, Vertical Clipboards fold left to right. If you have further questions please contact a customer service representative at 866-490-4621.
Yes, we do offer a Gift Wrap option for all of our products. We offer a complete gift wrap as well as free gift messages that can be added into your package. This option will be offered during the checkout process. Whether the gift is for a birthday or a graduation, we have options for you!
We accept returns on all products within 30 days of receiving the products. The only products we do not accept as returns are Individual WhiteCoat Clipboard Labels. If you have any questions about returning a product, please contact our customer service at 888-701-3874
Yes, we accept returns on all merchandise, except individual WhiteCoat Clipboard Labels within 30 days of delivery date. If you have any questions about returning a product, please contact our customer service at 888-701-3874.
We do not offer payment by check through our website. However, if you would like to submit payment by check please contact customer service at 888-701-3874.
All major credit cards and PayPal direct checkout are accepted.
Our Contact Us page can be located on the very bottom of our home page. Scroll down to the very bottom of the page and you will find our "Contact Us" link as well as other customer service information. Please click here to visit our "Contact Us' page now.
We can reach us from 8:00 AM through 5:00 PM Mountain Standard Time. Anytime outside of these hours you can leave us a voicemail or fill out the Contact Us form and we will get back to you on the next business day. You can also find our contact hours and customer service information on our customer service page.
Once logged into your account, you should be able to edit your account information. On our home page, in the upper right hand corner of the screen you will see "My Account". Click on this, and the first option shown will be "Edit account information". From there you will be able to change both your phone number and/or your email address.
You can create a new account by clicking the "My Account" button located in the upper right hand corner of the home page. Once there, you will click on the 'Continue" button under the registration tab located on the right. Then you can enter in your information to create your account. This will allow you to place an order with ease.